Terms of Service

1. The agreement

By creating an account, buying a plan, or leaving a tribute on ForeverAfter.life (the Service), you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use the Service.

You must be at least 16 years old, or the age of digital consent where you live if that is higher, to create an account. If you are creating a memorial on behalf of a family or estate, you confirm you are authorised to do so.

2. Your account

You can register with an email address and password, or sign in with Google. You are responsible for keeping your credentials secure and for everything done through your account. Tell us promptly if you believe someone else has gained access to it.

Give us accurate information and keep it current. We may suspend an account that we reasonably believe has been used to break these terms, to impersonate someone, or to harm another person — see Ending the agreement.

You may close your account at any time from Account settings. Closing an account deletes the memorials you own and permanently anonymises your personal details; the Privacy Policy explains exactly what happens to each kind of data.

3. Memorial content

You keep ownership of everything you upload. Photographs, life stories, timeline entries, family details and every other piece of content you add to a memorial remain yours.

So that we can actually run the Service, you grant us a worldwide, non-exclusive, royalty-free licence to store, reproduce, resize, and display your content — but only for the purpose of operating and showing the memorial as you have configured it. That includes generating derived files the memorial needs, such as resized web copies of photographs, the printable QR sheet, and the social-preview image for the page. This licence lasts as long as you keep the content on the Service and ends when you delete it, apart from residual copies in routine backups.

We do not sell your content, use it to train machine-learning models, or show it to anyone your visibility setting does not permit.

What you promise about your content

• You have the right to upload it — including permission for photographs you did not take.
• It does not infringe anyone's copyright, trade mark, privacy or publicity rights.
• Personal details you publish about living people (family members, tribute authors) are shared with a reasonable basis, and you will remove them on request.

Visibility is your choice

Each memorial is public (indexed by search engines), unlisted (reachable only by its link), or private (requiring a shared family password). You choose, and you can change it at any time. A public page can be found and copied by anyone — treat anything you publish there as public.

4. Acceptable use

The Service exists for remembrance. You agree not to use it to:

• impersonate a person, or create a memorial for someone living, as a joke or otherwise;
• harass, defame, or intimidate anyone, including the deceased or their family;
• publish unlawful, hateful, or sexually explicit material;
• upload malware, or attempt to breach, probe, or overload the Service or its rate limits;
• scrape, resell, or systematically copy memorial content that is not yours;
• send unsolicited commercial messages through the tribute form or contact form.

If you find a memorial that breaks these rules, tell us through Help & support. We review reports and may unpublish or remove pages that do.

5. Tributes and moderation

Visitors can leave sympathy messages on a published memorial. Every tribute is held for approval and is not visible to anyone but the memorial's owner until they approve it. Owners may approve, decline, or delete any tribute on their page for any reason.

If you leave a tribute, you grant the memorial's owner and us the right to display it on that page. You are responsible for what you write.

We do not pre-moderate memorials or tributes ourselves, and we are not obliged to monitor them. We may nevertheless remove content that breaks these terms, that we are legally required to remove, or that we reasonably believe puts someone at risk.

6. Plans and payment

A free memorial needs no payment. Paid plans are one-time purchases — there is no subscription, no recurring charge, and no auto-renewal.

Prices are in US dollars unless stated otherwise at checkout, and exclude any tax we are required to collect. We may change our prices, but a change never affects a purchase you have already made.

Payments are processed by Stripe through their hosted checkout. Your card details are entered on Stripe's page and are never sent to or stored on our servers. Your purchase completes when Stripe confirms the payment to us; we then issue an invoice you can download from your billing history.

A Family plan grants four page credits to your account. A credit is consumed when you publish a memorial against it and is not returned if you later delete that memorial.

7. Refunds

If a purchase did not give you what it should have — the plan was not applied, you were charged twice, or the Service could not deliver what you paid for — contact us through Help & support and we will put it right, including a full refund where that is the right outcome.

Beyond that, because a memorial is available to use immediately, purchases are not automatically refundable. We would still rather hear from you than have you feel short-changed: ask, and we will consider it. Refunds are returned to the original payment method through Stripe.

Nothing here limits any statutory right of withdrawal or refund you may have as a consumer where you live.

8. Availability and permanence

We work to keep memorials online and reachable, and we intend them to last. We cannot, however, promise uninterrupted availability: the Service may be unavailable during maintenance, or because of failures outside our control.

If we ever have to discontinue the Service, we will give you reasonable advance notice and a way to export your content before it closes.

9. Our intellectual property

The Service itself — its software, design, page templates, and the ForeverAfter.life name and marks — belongs to us and our licensors. These terms give you the right to use the Service, not to copy it. Please do not reproduce our design or branding, or reverse-engineer the Service, except where the law permits it regardless of what we say here.

10. Ending the agreement

You may stop using the Service and close your account at any time.

We may suspend or close an account that breaks these terms, that is used unlawfully, or that puts other people or the Service at risk. Where circumstances allow, we will tell you why and give you a chance to put things right first. If we close your account for a reason other than a breach by you, we will refund the unused portion of anything you have paid.

Sections that by their nature should outlive the agreement — content licences for material you leave published, disclaimers, limits on liability — continue after it ends.

11. Disclaimers and liability

The Service is provided as is. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or continuously available, or that content stored on it can never be lost.

To the fullest extent the law allows, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data. Our total liability arising out of or relating to the Service is limited to the greater of the amount you paid us in the twelve months before the claim, or fifty US dollars.

Some jurisdictions do not allow these exclusions. Where that is so, they do not apply to you, and nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

12. Changes to these terms

We may update these terms as the Service develops or the law changes. When we do, we will change the effective date at the top of this page, and for material changes we will give notice — by email to account holders, or by a notice on the site — before they take effect. Continuing to use the Service after a change takes effect means you accept the updated terms.

13. Contact

You can reach us through the Help & support form, or by email at the address listed on our Help & support page.

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